Over at MicroMash Bar Review, we’ve been quite busy over the last few months. We’ve updated our Mission Statement, changed our product configuration and pricing, and radically updated our Pass Guarantee to be more user friendly. We’ve also launched a brand new web site, a Twitter feed, a Facebook fan page, and as of today a new design for this blog. Wow! It’s been hectic around here. One of the most important changes we’ve made during these last few months has been to open ourselves up to feedback. As we build out these feedback systems, and as our customers embrace them, I believe it’s important to share what we are hearing periodically.
As you may recall, we recently heard from a repeat exam taker who inspired us. In direct response to that feedback, we decided to give away seven bar review courses to repeaters last Monday. Last week we reached out for those who were selected, to give them the good news. Below is what we heard from a few of them.
Oh my gosh,
You just made my Christmas. Thank you so much. I can’t even begin to tell you what this means to me.
…
I appreciate this so much and want to tell you that I am really enjoying (if you can enjoy a bar study course) this course. It is really a different way of looking at studying that (sic) a lot of the other courses do not have. I especially like the quizes at the end of the state reviews. They are great.Thanks again so much. I will wait to hear from you.
…
This is the only way to go.
One of my best friend’s used your program back in 2003, she passed on the first try and has been practicing every sense.
Thanks again, and Merry Christmas.
— Bar Examinee T.B. sitting for Michigan bar exam
I was truly overjoyed when I received your email today informing me that I won the Bar Review Repeater Sweepstakes. Thank you for supplying a wonderful product. I have been using the MBE program for the past couple of weeks and not only have I learned so much just by doing the questions, but also have enjoyed my sessions. It has been invaluable for me to see where I am weak so that I may go back and review the reference outlines. Thank you again for selecting my name. I am sure that this is a sign of the good things to come!
— Bar Examinee R.K. sitting for Arkansas bar exam
I also just happened to hear from a former customer over the holiday break.
I would like to thank you for making such a great product….It has been a few years since I took the bar exam but without your great software I never would have passed. Thank you
— RJP
Lastly, I’ll share a piece of feedback from a former customer who also went to the trouble of referring us to a colleague. In response to that referral, I sent a small token/note of our appreciation. In response, her wrote the following:
Thank you SO much for the Starbucks gift card, I appreciate it! I’ve been raving to my co-worker about Micromash. It is an outstanding product and I believe that it was critical to my successfully completing the California Bar Exam. It was super easy to use, I could do it anywhere/anytime and the diagnostic tool provided much needed feedback. As a side note, the attorney-mentor was great too!
Again, thanks for the gift card. I hope you have a great holiday and I wish you continued success in the New Year!
— B.F.
Thanks for the feedback! These messages keep us fired up and driving hard on improving our products and services to better serve our customers.
If you have any feedback for us, on the blog, on the web site, on our products or our employees, please feel free to contact me directly and share your experience. I can be reached at 1-800-BAR-EXAM (1-800-227-3926) or via e-mail at sean.mcginnis – at – micromashbar.com. You can also just comment right here on the blog. Thanks!
Sean McGinnis, Managing Director, MicroMash Bar Review.
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