Updating this blog with bar exam related news has been a lot of fun. Believe it or not, despite the pace of the updates, we do all have day jobs. Really this blog is a labor of love. Because our jobs require that we deeply immerse ourselves in the bar exam community, we thought it would be both fun and useful to provide a service to the law student community by widely publicizing the information we come across on a daily basis.
In addition to providing you with news about bar exams, we plan to use this blog periodically to announce changes to MicroMash and our policies. Today is the first of those posts. I have been with MicroMash for about three months now. As I came aboard I spoke with our team, with other stakeholders, and with a number of customers about their perceptions of the company. Nearly every person person I spoke with listed our Pass Guarantee as one of the reasons our customers choose to partner with MicroMash. Yet, as I dug a bit deeper, I uncovered a good deal of frustration with the terms and conditions of our guarantee. My research indicated that a number of people were confused about our guarantee qualification requirements. I also noticed during the recent bar exam that our team members were spending a LOT of time communicating with our customers about whether or not the conditions of the guarantee had been met.
After a bit of discussion with the team, we agreed a change was necessary – a change that would lift the burden off the shoulders of our customers and team members alike. No longer will we require a customer to jump through hoops in order to qualify for our Pass Guarantee. Specifically, a customer will no longer be required to answer every one of our 2,200 + MBE questions, or to spend a minimum amount of time on each question, or to invest in our full review, or to submit every essay to a mentor in a timely fashion.
Our new Pass Guarantee could not be simpler:
Purchase any MicroMash Bar Review program and we guarantee that you will pass the bar exam. If for any reason you do not pass, we will renew your materials at no cost until you do pass.
Unlike our old guarantee (and that of every other bar review company that offers a guarantee) there is no fine print. No asterisk. No terms or conditions to meet. A guarantee is a guarantee. Our customers want nothing more than to pass a bar exam. We want that too. This new policy allows our customers to focus on studying, and allows us to focus on our customers.
We are very pleased with this new development, and hope that you are too. Our goal with this decision, and with every decision that follows, is singular – to be the bar review company law students want to do business with. Convenient. Flexible. Easy to use. Great value. Those are just a few of the concepts we strive to represent. We hope you’ll agree that this change to our guarantee is a great first step. Let us know your thoughts on our new Pass Guarantee in the comments below. Or give us a shout out on our new Facebook page. Whatever you do, keep the feedback coming!
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